Privacy Policy 

MuleBuy.best (referred to as “we,” “us,” or “our”) operates the website located at https://mulebuy.best. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our reverse purchasing agent services.

1. Information We Collect

We may collect personal information from you in several ways, including when you use our services, contact us, or interact with our website.

A. Personal Information You Provide to Us:

  • Contact Information: Name, email address (e.g., via the contact form), phone number, and mailing address.

  • Order and Service Information: Details about the products you wish to purchase, order history, shipping addresses, and communication records related to your sourcing requests.

  • Financial Information: While we primarily use third-party payment processors (which have their own privacy policies), we may collect and store partial payment information necessary for order confirmation and transaction tracking.

  • Communication Data: Information you provide when contacting us directly, such as inquiries, feedback, and customer service requests.

B. Information Collected Automatically:

When you access our website, we may automatically collect certain non-personal information:

  • Usage Data: Information about how you use the website, such as pages viewed, time spent on the site, and the sequence of pages visited.

  • Technical Data: Internet Protocol (IP) address, browser type and version, operating system, and device type.

  • Tracking Technologies: We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our reverse purchasing agent services, including:

  • To Provide Services: To fulfill your sourcing requests, process and manage your orders, handle logistics, and ensure the delivery of products.

  • To Communicate: To respond to your inquiries, send you service updates, confirmations, and administrative messages.

  • To Improve Our Website and Services: To monitor and analyze usage and trends to enhance the user experience and functionality of our website and services.

  • For Security: To maintain the security of our website and services and prevent fraud.

  • For Compliance: To comply with legal obligations and enforce our terms and conditions.

3. Disclosure of Your Information

We may share your personal information in the following situations:

  • With Suppliers and Logistics Partners: We must share necessary information (like your shipping address and product details) with Chinese suppliers, manufacturers, and international logistics providers to fulfill your sourcing request and deliver your order.

  • With Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of MuleBuy.best, or protect the personal safety of users of the service or the public.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. International Data Transfer

As a cross-border e-commerce expert based in Chongqing, China, and serving international markets like the United States and Germany, the information we collect is processed and stored in China. By using our website and services, you consent to the transfer of information to China and its storage and use there. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: